The domain name www.getmrdoc.com (“Website”) is owned and operated by MrDOC SKINCARE PRIVATE LIMITED (“Mr. Doc”, “We”, “Us”, or “Our”).

We value the trust you place in us and are committed to maintaining the highest standards for secure transactions and customer information privacy.

This Privacy Policy (“Policy”) outlines the type of personal information we collect from our users, the purpose for which we collect such information, how we use it, with whom we share it, and the choices available to our users regarding our use of their information.

By accessing or using our Website, you agree to be bound by the terms of this Policy. If you do not agree with any of the terms mentioned herein, please do not use our Website.

Our Policy is subject to change at any time without prior notice. Continued use of the Website following any changes to this Policy shall constitute your acceptance of those changes. We encourage you to review this Policy periodically to stay informed about how we protect your information.

1. Information We Collect

We may collect personal and identifiable information from you when you:

• Create an account on our Website,
  

• Communicate with us via phone, email, chat, or social media,
  

• Participate in any contest, promotion, or survey,
  

• Use our Gift Card services, or
  

• Attend one of our events or brand activities.
  
  

This information may include (collectively referred to as “Personal Information”):
Your name, email address, phone number, billing and shipping address, payment information (credit/debit card details), IP address, product preferences, and other similar details.

You may also provide us with additional details such as bank account information, passwords, health condition, medical history, or gender (collectively referred to as “Sensitive Information”) when availing services through our Website.

We may also maintain a record of your product interests and may receive information about you from our affiliates or partners.

Note: Our Website is intended for use by individuals aged 18 years and above. We do not knowingly collect any information from minors. If a minor uses our Website and provides personal data, the parent or guardian shall be liable for any damages or obligations arising from such use.

2. Purpose of Collecting Personal and Sensitive Information

We collect and use your information to:

• Process and deliver products you have ordered,
  

• Process gift card transactions,
  

• Communicate important updates, offers, or service-related information,
  

• Understand your preferences and improve our product offerings,
  

• Conduct marketing research to enhance customer experience, and
  

• Ensure compliance with legal and regulatory obligations.
  
  

You may choose not to receive promotional communications by following the opt-out instructions under Clause 7 below.

3. Sharing of Personal and Sensitive Information

Access to your Personal and Sensitive Information is restricted to authorized personnel only.

We may share this information with:

• Our affiliates or service partners who perform services on our behalf (e.g., logistics, customer support, marketing agencies).
  

• Third parties only with your explicit consent (e.g., social media integrations such as Facebook applications).
  
  

We do not sell or rent your Personal or Sensitive Information to any third party.

However, if Mr. Doc undergoes a merger, acquisition, or business transfer, your information may be shared with the acquiring entity as part of that transaction, subject to this Policy.

We may also disclose your information where required by law, to comply with legal obligations, or to respond to requests from law enforcement or government authorities.

4. Cookies

We may use cookies and similar technologies to enhance your experience on our Website.
Cookies are small data files stored on your device that help us recognize your preferences and improve your browsing experience.

By using our Website, you consent to our use of cookies.
You may block cookies through your browser settings, but doing so may affect certain functionalities of the Website.

5. Retention of Personal and Sensitive Information

We will retain your Personal and Sensitive Information only for as long as necessary to:

• Fulfil the purposes outlined in this Policy,
  

• Comply with legal, regulatory, or accounting obligations, and
  

• Maintain legitimate business operations.
  
  

We have implemented appropriate administrative, technical, and physical safeguards to protect your data against unauthorized access, alteration, loss, or misuse.

6. Opt-Out Option

You have the option to opt out of receiving promotional or marketing communications from us.
To opt out, please write to us at getmrdoc@gmail.com.

7. Withdrawal of Consent

If you have previously consented to the collection, use, or disclosure of your Personal or Sensitive Information, you may withdraw your consent at any time by contacting us at getmrdoc@gmail.com.
Please note that withdrawal of consent may affect your ability to use certain services on our Website.

8. Security

We are committed to keeping your information secure and up-to-date.
We have taken reasonable technical and organizational measures to protect your data from unauthorized access, misuse, or disclosure.

However, please note that while we strive to protect your data, no online platform can guarantee absolute security. Mr. Doc shall not be liable for any damages caused by unauthorized access to your information by third parties beyond our reasonable control.

9. Contact Information

Customer Service Desk
📧 Email: getmrdoc@gmail.com
🕓 Contact Days: Monday to Sunday (09:30 AM – 06:00 PM)